STLHE 2015 has ended
Achieving Harmony: Tuning into Practice
Wednesday, June 17 • 1:45pm - 2:45pm
CON03.08 - Incorporating active listening into day to day practices of educational development

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Active listening has been defined as a state of hearing the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing (Hoppe, 2011). Active listening is considered a critical communication skill in administrative, leadership and management as well as in a variety of occupational and therapeutic fields (Hoppe, 2011; Romero et al., 2001; Slizewski, 1995; Weger, et al., 2014). However there is no research that addresses active listening within an Educational Development context. As Educational developers we engage in consultation, needs assessment, workshop and program design and facilitation, program coordination, program evaluation, and variety of other processes all of which rely heavily on the practice of active listening skills. Although active listening is highly valued, it is often deprioritized when in competition with other components of educational development processes (facilitation, program coordination, etc.) for our attention and resources. In this 60 minute interactive workshop we will engage participants in small group, guided practice, and brainstorming activities to identify unconscious acts of self-projection during active listening, and recognize the ethical hazards involved in self-projection. Participants will develop processes of self-monitoring and work to find an appropriate ethical and practical balance between self and other when actively listening.

• Hoppe, M. H. (2011). Active listening: Improve your ability to listen and lead Pfeiffer. 

• Romero, D. B., & Ebrary Academic Complete (Canada) Subscription Collection. (2001). The business of listening: A practical guide to effective listening. Menlo Park, Calif: Crisp Learning. 

• Slizewski, P. (1995). Tips for active listening. HR Focus, 72(5), 7.

• Weger, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). The relative effectiveness of active listening in initial interactions. International Journal of Listening, 28(1), 13-31. doi:10.1080/10904018.2013.813234

Wednesday June 17, 2015 1:45pm - 2:45pm PDT
Director Room

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